Track Your Order
Want to know where your parcel is? Email us your order number and we will send back the current status and a tracking link, usually within one business day.
Where to find your order number
It is in the confirmation email we sent when you ordered, in the subject line and in the body of the message. It starts with POJ.
What the tracking will show
Because orders ship from China, tracking usually has two phases. First the international leg, then the US domestic leg once it clears customs. There is often a gap of a few days between the two while the parcel is being handed over, which is normal.
If tracking has not moved for a while
Allow a few days between handovers. If tracking has not moved for more than five business days, email us with the order number and we will open a case with the carrier.
If your parcel says delivered but you do not have it
Check around the delivery address first, then with neighbours. If it still has not turned up after 24 hours, email us with the order number and we will open a claim with the carrier and sort out a replacement.
Need help faster?
Email hello@pocketofjoys.com with your order number in the subject line. We answer within one business day, Monday to Friday.